![beckman coulter field service engineer beckman coulter field service engineer](https://media.beckman.com/-/media/service/instruments/centrifuge-particle-optima-xe-ls-13-320-xr.png)
What I learned most from this job is communication and teamwork skills. The hardest part of the job was having to leave a customer down because a part needed to be ordered and the best part was to resolve the problem when the customer expected resolution the following day. Everyone was always willing to help each other out. Management stood behind us and listened most of the time. Review inventory, on line training, emails etc. Travel home or stay overnight if travel is greater than 90 miles. Call next customer in line for service and repeat the steps above. Complete and close field service report and send copy to customer.
BECKMAN COULTER FIELD SERVICE ENGINEER UPDATE
Call dispatch to update ETA or to inform if issue was resolved over the phone with the customer, Arrive on site if issue was not resolved over the phone to assess and resolve the issue. Call customer to give ETA and to discuss service repair issue. Reviewed previous repairs of instrument and punch in and leave home with travel time to customer ranging from 1/2 hr to 4 hrs. Morning calls came in via text messages or had to sync database for current tasks assigned for the day at about 7:30 am. I love my company, but I am seriously considering seeking another opportunity to grow in a better work environment. We have lost our way as a company, and need to get back on track ASAP. Simply being engineers and taking care of our customers needs to be brought back to the forefront of our business, not worrying about how fast I am driving to get to my customer, or if I've arrived before 9 AM, or if I've communicated with my customer before the 30 minutes after receiving a dispatch.
![beckman coulter field service engineer beckman coulter field service engineer](https://media.beckman.com/-/media/corporate/service-and-support/centrifugation-service-images/service-repair-beckman-2017-09.png)
And the most annoying thing of all is the constant micro-managing of Metrics and KPI's. I have not had a one-on-one meeting with my direct manager for almost 4 months. Management is great, but most of the time it is difficult working with them because they are way overtasked. We have a very tight team culture, but with COVID and other logistical issues, we have lost our abilities as a team to gather and build relationships, as well as moral. I have been pulled in many different directions to help different areas either due to lack of support or miscommunication with the coordination team, or lack of attention from the coordinators.
![beckman coulter field service engineer beckman coulter field service engineer](https://media.beckman.com/-/media/flow-cytometry/products/instruments/srt/reinforcement-pages/flow-cytometry-pavel-lorenzo-color.jpg)
Have been in the field as a service rep for over 6 years now.